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Welcome to Keyfix Limited’s privacy notice.
Keyfix Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
Please use the Glossary to understand the meaning of some of the terms used in this privacy notice.
1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Keyfix Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Keyfix Limited is the controller and responsible for your personal data (collectively referred to as “Keyfix”, “we”, “us” or “our” in this privacy notice).
We have appointed a Data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Our details are:
Full name of legal entity: Keyfix Limited
Email Address: firstname.lastname@example.org
Postal Address: Ballyreagh Industrial Estate, Cookstown, BT80 9DG
Data Protection Officer: Eleanor Kelly
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 5th April 2022 and historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
- The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes your first name, maiden name, last name, username or similar identifier, marital status, title and date of birth.
- Contact Data includes your billing address, delivery address, email address and telephone numbers.
- Financial Data is information we need in order to make payments to or take payments from you and includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data is information which we automatically capture when you visit our website and includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
- How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– apply for our products or services;
– subscribe to our service or publications;
– request marketing to be sent to you;
– enter a promotion, complete a survey; or
– give us some feedback.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below Technical Data from the following parties:
(a) Analytics providers such as Google based outside the United Kingdom (UK);
(b) Advertising networks based inside the UK; and
(c) Search information providers based inside the UK.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside the UK.
- Identity and Contact Data from data brokers or aggregators based inside the UK.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the UK.
- How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Please see below to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message (including, without limitation, marketing communications from other companies within our group). You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer||(a) Identity
|Performance of a contract with you|
|To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
|To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to partake in a prize draw, competition or complete a survey||(a) Identity
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||(a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. Where we have your consent to do so, we will share your details with our Internal Third Parties (as defined in the Glossary), using an internal CRM system, that enables those Internal Third Parties to contact you for marketing purposes or, to produce a quote for any goods/services that you have requested.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- International transfers
We do not transfer your personal data outside the UK.
- Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see rights below:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us via email at email@example.com
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties
Other companies in the Keystone Group acting as joint controllers or processors and who are based in the UK and provide IT and system administration services and undertake leadership reporting. Companies within the Keystone Group are as follows: Keylite Roof Windows Limited, Keystone Lintels Limited, IG Lintels, IG Masonry Supports Limited, Keyfix Limited, IG Elements Limited and Smartroof Limited.
External Third Parties
- Service providers acting as processors based in the UK who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Modern Slavery and Human Trafficking Statement 2021
The Keystone Group is committed to trading ethically, with zero tolerance for modern slavery. We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.
This is The Keystone Group’s statutory Modern Slavery and Human Trafficking Statement.. The statement will be reviewed and published annually.
About our business and supply chains
The Keystone Group consists of Keystone Lintels, IG Lintels, Keylite Roof Windows, IG Elements, IG Masonry Support Systems, Keyfix, Smartroof, Wyckham Blackwell & Timber Innovations.
With a strong focus on innovation the company has grown to its present position in the marketplace by establishing a reputation for reliable supply of quality specialist products to the construction industry.
We operate across 8 manufacturing/distribution sites: Cookstown – Northern Ireland; Swadlincote – England; Overseal – England; Woodville – England; Hampton-in-Arden – England; Solihull – England Cwmbran – Wales; and Zambrow – Poland.
Policies and due diligence
We have in place systems across our business to:-
- Identify inappropriate employment practices
- Identify and assess other potential risk areas
- Mitigate the risk of slavery and human trafficking occurring
- Protect whistleblowers
Assessing the risk of modern slavery
Our approach to Modern Slavery is consistent with our Values which explicitly include worker health, safety and employment rights. We have reviewed our exposure to risk of Modern Slavery across all aspects of our business, and have focussed on two key areas:
Direct, agency and temporary employment practices; including temporary and agency employment.
All of our direct employees are paid, as a minimum, in accordance with UK legislation and this is kept under review.
We insist that all agency providers are able to satisfy us that staff all have written employment contracts, have not had to pay for the opportunity to work, and are legally able to work within the UK.
Material suppliers and service providers; to ensure that all those in our supply chain and contractors comply with our values, we review our agreements with suppliers and contractors to ensure compliance with anti slavery measures.
We are committed to working with suppliers to support necessary improvements, however action is taken when suppliers and subcontractors are not prepared to make necessary improvements.
We are pro-active in ensuring that we are addressing any risk and ask our workforce to remain vigilant. We believe the business has a low overall risk of modern slavery in both our own operations and in our supply chain.
Employees, sub-contractors or suppliers who become aware of possible unethical or illegal behaviour are to raise the matter with their manager or alternatively refer the matter to a Keystone Group Director.
Training and Awareness
We provide training for all senior management and other key employees, particularly HR and purchasing teams, and raise awareness for all employees through internal communications channels.
Effectively addressing modern slavery risks
We will review our performance in addressing modern slavery risks, and will publish our performance in our annual Modern Slavery Statement.
In forthcoming statements on modern slavery we intend to report on our progress using the following key performance indicators:
- Number of modern slavery cases identified
- Number of whistle-blowing cases raised
- The number of identified key employees trained on Modern Slavery
Our Chief Executive Officer holds overall responsibility for these policies, with accountability held by Group Directors for each business unit.
8th January 2021
The Keystone Group – Keystone Lintels Ltd/IG Lintels/Keylite Roof Windows/Smartroof/IG Masonry Support/IG Elements/Keyfix.
The Keystone Group is committed to the continual improvement of All Environmental Issues and the protection of the Environment. We can assure our customers, shareholders, employees, local residents, regulators and local authority of our continual commitment to Environmental improvements.
Our commitment is to:
- Continuously improve our environmental performance and integrate recognized environmental best practice into our business operations with structured planning, implementation and management commitment.
- Measure our consumption of resources and improve the use of those resources.
- Measure and analyse our production.
- Improve our impact on the community with regard to noise, smell, dust, vibration etc
Measure and take action to reduce the carbon footprint of our business activities to meet our planned objectives and targets.
Manage waste generated from our business operations according to the principles of reduction, re-use and recycling.
- Manage our business operations to significantly control and prevent pollution in line with legal legislation.
- Ensure environmental, including climate change, criteria are taken into account in the procurement of goods and services.
- Comply and document as a minimum with all relevant environmental legislation and any other legal requirement which may be relevant.
- Set clear objectives and targets which will be assessed through management review.
- Maintain certification to ISO 14001:2015 through rigorous monitoring and review of our performance.
To meet our commitments we will:
- Provide our customers and regulatory bodies’ oversight and review of environmental policies and performance, and allocate resources for their effective direction and implementation.
- Set and monitor key objectives and targets for managing our environmental performance at least annually.
- Communicate internally and externally our environmental policy and performance on a regular basis, and encourage feedback.
- Communicate the importance of environmental issues to our people.
- Work together with customers, shareholders, employees, local residents, regulators and local authority to promote improved environmental performance.
- Promote appropriate consideration of sustainability and environmental issues in the services we provide to our customers.
- Review our environmental policy regularly.
This statement represents our general position on environmental issues, and the policies and practices we will apply in conducting our business. The Environmental Policy will be accessible via our website www.keystonelintels.co.uk and on request.
6th January 2022
The Keystone Group is the UK’s largest Steel Lintel manufacturer and Europe’s fastest growing Roof Window manufacturer. With a strong focus on innovation the company has grown to its present position in the marketplace by establishing a reputation for reliable supply of quality specialist products.
The short history of The Keystone Group has been one of relentless expansion and continuous innovation whilst redefining the meaning of service in the construction industry. Production facilities in South Derbyshire, Cwmbran, Cookstown and Poland provide an efficient, flexible and ergonomic working environment, which is part of the culture of quality and service at Keystone.
With such a clear focus on service and support for customers and a strong focus on research and development, Keystone are continuously growing and developing their extensive product offering. The Keystone Group now consists of Keystone Lintels, IG Lintels, Keylite Roof Windows, IG Elements, Smart roof, IG Masonry Support Systems and Keyfix.
Keystone Lintels Limited was founded in 1989, and now operates from Swadlincote (South Derbyshire) and Cookstown (N.Ireland). The company manufactures steel lintels and brickwork support systems for distribution throughout the UK and Ireland.
Established in 1958, IG Lintels was acquired by Keystone in 2006 and is based in Cwmbran (South Wales). The company has a strong brand reputation within the construction industry. IG Steel Lintels have been supplied and featured in many prestigious building contracts.
Keylite Roof Windows Limited was founded in 2001 and operates from Swadlincote (South Derbyshire) and Cookstown (N.Ireland). The company offer a full range of roof windows, flashings, electric operation kits, loft ladders, blinds and accessories.
IG Elements was founded in 2011 and operates from Overseal (South Derbyshire). The company provides quality solutions for the expanding housing sector including dormers, canopies, chimneys, bay roofs and door surrounds.
Smartroof joined The Keystone Group in 2012 and operates from Swadlincote (South Derbyshire) and Cwmbran (South Wales). Smartroof provides a complete, eco-friendly, structural timber, insulated room-in-roof panel system, creating not only instant useable space, but also more of it.
IG Masonry Support Systems combines optimum performance with design flexibility, IG Masonry Support offer solutions which are easy to install and includes it’s revolutionary brick slip system which radically reduces onsite labour.
The most recent addition to the Keystone Group is Keyfix, founded in 2020. Keyfix is setting new standards in the delivery of non-combustible cavity systems for projects requiring Document B compliance.
Creating smart construction solutions beyond equal.
The Keystone Group Ltd are committed to:
- Satisfying the expectations of our customers and encouraging their continued loyalty by supplying in a professional manner, products and services that consistently meet their requirements.
- Maintaining an integrated management system which complies with the requirements of ISO 9001:2015 and ISO14001:2015 continually improving the effectiveness of that system – for the benefit of both our customers and the business.
- Establishing, within our Annual Plans, relevant, measurable business objectives and reviewing on a monthly basis, achievements and progress towards those targets.
- It is the responsibility of senior management within the business to ensure this policy and its objectives are communicated and understood throughout the organisation and that its continuing suitability is reviewed annually.
Keystone Core Values:
Keystone is committed to core values that are the cornerstone of our corporate philosophy.
We empower and challenge each other to think differently, embrace creativity and develop products, services, and processes that are smarter than anything else in the market.
We love what we do and we love sharing the passion we have for the Keystone community. When we have fun at work, we are more productive, engaged and motivated to succeed. A business that has fun together, wins together!
We have a relentless focus on excellence in quality for every process in our business. We support each other to deliver solutions and services that are world class and add value to our customers.
At Keystone we never stop learning. Our specialist teams are on hand to provide the most cost effective solutions for the most complex requirements.
Results matter. We go the extra mile and are committed to engaging with our customers, employees and communities every day to ensure we exceed expectations.
5th January 2022